Terms and Conditions
Disclaimer: In the event of any discrepancy/discrepancies or conflict(s), the English version will
prevail over any translation(s), if there are any.
The website/application Frihbi.com/Frihbi (hereinafter referred to as “Frihbi.com” or “Website”
or “App” or “Application” or “This Website”) is operated by Frihbi Enterprises Pvt. Ltd.
(hereinafter referred to as “Frihbi” or “us” or “we” or “our”).
Please read this document of TERMS AND CONDITIONS FOR USE OF THIS WEBSITE
(hereinafter referred to as “Terms and Conditions of Use”) carefully before using our services.
By using Frihbis services, you signify your agreement to be bound by Frihbis terms and
conditions of use.
All data of this website/application is controlled by Frihbi, whereas all the data collected and
processed through Frihbi is stored on the servers of “Google” Any such detail(s) about the
collection, processing and controlling of data can be found in our privacy notice/policy. We also,
at times, share some limited information with third-party service provider(s). For example, we
use third-party services to host and store data. For any query/queries or issue(s) related to
frihbi.com, you can contact us by clicking here .
In addition, when you use any current or future Frihbi service(s), you will also be subjected to
the terms, guidelines, conditions and contractual obligations applicable to that Frihbi service(s)
(hereinafter referred to as “Terms of Service”). If these terms and conditions of use are
inconsistent with such Terms of Service then the Terms of Service will control.
Visiting Frihbi or using its Application will explicitly mean that you accept and agree to these
terms and conditions of use.
1.1. Acceptance - By using the Services thereof in any manner, you agree to these Terms and
Conditions of Use which regulate your use of the Website, Application and its services. To use
the Website/Applicationor Services thereof, you must agree to these terms and conditions. As a
representative of an organization, government agency or other legal entity you represent and
(a) you have the authority to do so,
(b) the organisation agrees to be legally bound by these terms and conditions and,
(c) neither the organisation nor you are otherwise prohibited from using said Services or
accepting these terms and conditions under the law(s) of the applicable jurisdiction.
1.2. Your Account - If you use the Website or Application, you are responsible for maintaining
the confidentiality of your account(s) and your password(s) and for restricting access through
your computer to prevent unauthorised access(es) to your account. You agree to accept the
responsibility for all activity/activities that occur under your account(s) and password(s). You
should take all necessary steps to ensure that the password(s) is kept confidential and secured
and should inform us immediately if you have any reason to believe that your password(s) has
become known to anyone else or if the password(s) is being, or is likely to be, used in an
unauthorised manner. Please ensure that the detail(s) that you provide to us are complete, true,
correct and to the best of your knowledge, and inform us immediately of any change(s) to the
information that you provided while registering. Frihbi reserves the right to refuse access to the
Website or its Application, terminate an account and remove or edit content at any time without
any prior notice to you.
1.3. Scope - These terms and conditions regulate your use of the Website, Application, and its
services. Unless otherwise explicitly specified, these terms and conditions will not be applicable
on any third-party product(s).
1.4. Contracting Entity -“Frihbi”
means the Frihbi entity with which you are entering into these
terms and conditions. If you have previously entered into an agreement with another Frihbi entity
then “Frihbi” shall mean that entity.
1.5. Certain Definitions -
(a) “Order Form” or “Order” means one or more Frihbi order forms that
reference these terms and conditions and are executed by the parties for the
purchase of Services.
(b) “Services” means all Frihbi products, services, and materials located on or
accessible through the Website or otherwise described in an Order.
(c)“Third-Party Products” means any third-party information, website(s),
product(s), service(s), or material(s) referenced in, accessible through or
provided in connection with the Website or Services.
(d)“Website” means the Frihbi website located at ______(including all
associated internet country codes), together with all Frihbi websites and
webpages accessible there and the Account control panel.
2. Access to Frihbi’s Website and Application
We will do our utmost to ensure that the availability of the Website and Application will be uninterrupted and that transmission will be
error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your
access to the Website or Application may also be occasionally suspended or restricted at any time
and without prior notice to allow for repairs, maintenance or the introduction of new facilities or
services. We understand and will attempt to limit the frequency and duration of any such
suspension or restriction. However:
2.1. Your right of access to and/or use of the First Party’s product(s) and/or service(s) shall
remain vested with you unless said access and/or use, as the case may be, is terminated by the
2.2. Frihbi may, at any time and without the prior serving of notice, terminate your access and/or
use of the Frihbi’s product(s) and/or service(s).
2.3. Notwithstanding anything contained in this Clause, you may terminate this Agreement by
deactivating your account(s) hosted on Frihbi’s platform(s) and ceding any and all access to
and/or use of the Frihbi’s platform(s), other product(s) and/or service(s).
3. Licence to Website and Application Access
Subject to your compliance with these Terms and Conditions of Use and payment of the
applicable fees arising out of any contractual obligations, Frihbi grants you limited licence to
access and make personal use of its Website/App but not to download (other than what you are
contractually allowed) or modify any portion of it except with written consent of Frihbi, as may
The license does not include any resale of this Website/App or its content; any collection and use
of any product listing, description, or prices, or any derivative use of this Website/App, or its
content; any downloading or copying of account information for the benefit of another seller; or
any use of data mining, robots, or similar data gathering and extraction tools.
This website/App or any portion of it, including but not limited to, any copyright, trademark or
any intellectual property (and other proprietary information) may not be reproduced, duplicated,
copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose
without the express written consent or appropriate licensing of Frihbi and/or its affiliates, as may
You may not frame or use framing technique(s) to enclose any trademark(s)/logo(s) or other
proprietary information (image, text, layout or form) of Frihbi and its affiliates without their
express written consent. You may not use any meta tag(s) or any other written text of either
Frihbi’s or of its affiliates’, as applicable. Any unauthorised use terminates the permission(s) or
licence(s) granted by Frihbi or its affiliates, as applicable.
You are granted a limited, revocable and non-exclusive right to create a hyperlink to the welcome
page of Frihbi as long as the link does not portray Frihbi’s Services, their affiliate(s) or their
product(s) or service(s) in a false, misleading, derogatory, or otherwise offensive matter(s)and
with the express prior permission of Frihbi. You may not use any Frihbi’s logo(s) or other
proprietary graphic(s) or trademark(s) as part of the link without express written consent of
Frihbi or its affiliate(s) as may be applicable.
4.1. We may modify, amend and/or change the term(s) and/or condition(s) laid herein at any time
by notifying you about the said change(s) either by email or by posting notice(s) on relevant
webpage(s) constituted within our platform(s). Unless stated otherwise, said alteration(s),
modification(s), amendment (s), and/or change(s) shall be in effect from the date mentioned in
their respective notice(s).
4.2. You shall be only and solely responsible for ensuring your familiarity with the latest term(s)
and/or condition(s) as laid our Terms and Conditions Agreement. By continuing to access and
use the Service from the date on which the term(s) and/or condition(s) are changed, you agree to
be bound by the changed term(s) and condition(s).
5.1. We reserve the right to refuse the Service to anyone for any reason and at any time.
5.2. Neither party is liable to the other for any failure to perform its obligation(s) under these
terms and conditions to the extent such failures are caused by Force Majeure.
5.3. No person(s) other than you and us has any right(s) to a benefit under or to enforce these
terms and conditions.
5.4. For us to waive a right under these terms and conditions, that waiver must be in writing and
signed by us.
5.5. We are in partnership with M/s Sellbi, a sole proprietorship firm, and all the information
shared by you will be shared with our business partners with your prior consent.
5.6 If we need to contact you, we may do so by email or by posting a notice on the Website. You
agree that this satisfies all legal requirements in relation to written communications. You may
serve notice to us under or in connection with these terms and conditions by emailing at
5.7 These terms and conditions, and any dispute(s) relating to these terms and conditions or the
Service are governed by and must be interpreted in accordance with the laws of India. Any
issue(s) and/or dispute(s) arising from the application of the term(s) and/or condition(s) of this
Agreement shall be subject to the jurisdiction of the competent courts of Hyderabad.
5.8 If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that
part or provision is deemed to be modified to the extent required to remedy the illegality,
unenforceability or invalidity. If modification is not possible, the part or provision must be
treated for all purposes as severed from these Terms. The remainder of these Terms will be
binding on you.
5.9 These Terms set out everything agreed by the parties relating to the Service, and supersede
and cancel anything discussed, exchanged or agreed prior to the Start Date. The parties have not
relied on any representation, warranty or agreement relating to the Service that is not expressly
set out in these Terms, and no such representation, warranty or agreement has any effect from the
5.10. You may not assign, novate, subcontract or transfer any right or obligation under these
Terms without our prior written consent, that consent not to be unreasonably withheld. Youremain liable for your obligations under these Terms despite any approved assignment,
subcontracting or transfer.
In these terms:
shall mean a representation of Information, knowledge, facts, concepts or
instructions which are being prepared or have been prepared in a formalised manner, and is either
intended to be processed, is being processed or has been processed in a computer system or
computer network, and may be in any form (including computer printouts, magnetic or optical
storage media, punched cards, punched tapes) or stored internally within the memory of a
machine or computer. In particular, said Data may include Information such as Aadhar Card
details, addresses, phone numbers, user images, bank details, etc.
shall mean any material in any form, including records, documents, memos,
e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers,
samples and models and Data material held in any electronic and/or non-electronic form.
shall mean a natural or legal person, public authority, agency, association or
body other than the Parties.
shall mean a person, organization or entity that is effectively controlled by or
associated with the First Party.
6.5. “System Requirements”
shall mean the hardware, software and/or technical
configuration(s) or requirement(s) that the Second Party’s ready-to-use device must utilize in
order to access and/or use the First Party’s product(s) and/or service(s).
shall mean the manufacturers, sellers, purveyors, suppliers, vendors and/or
traders registered on the First Party’s ecommerce platform.
6.7. “Payment Scheme”
shall mean the format, mode, plan, arrangement, system and/or set-up
involved in and/or relating to the transmission of due fee(s), payment(s), settlement(s), refund(s)
and/or monetary clearance(s).
6.8. “Content Protection”
shall mean the mean(s), method(s), mechanism(s), product(s),
feature(s) and/or service(s) employed by the First Party to preserve, secure and/or protect the
integrity and/or viability of the First Party’s tangible or intangible Data and/or of Information
6.9. “Login Credentials”
shall mean the particulars necessary for the Second Party to input into
relevant input field(s) and/or area(s) for the Second Party to gain access to and/or use of or
otherwise avail certain product(s) and/or service(s) offered on the First Party’s platform(s).
7. Provisions of the Service
We must use reasonable efforts to provide the service:
1. In accordance with these terms and conditions and India law(s);
2. Exercising reasonable care, skill and diligence; and
3. Using suitably skilled, experienced and qualified personnel.
Our provisions of the service to you are non-exclusive. Nothing in these terms and conditions
prevent us from providing the service to any other person.
We must put reasonable efforts to ensure that the service is available to you on an un-interrupted
basis. However, it is possible that on certain occasions or in the event of Force Majeure, the
service may be unavailable to permit maintenance or other development activity to take place.
We shall put reasonable efforts to publish the details of said unavailability on the Website in
8. Your obligations
8.1 You may not use our website in any manner that may cause, or is likely to cause, said
platform(s) or access to it to be interrupted, damaged, and/or impaired in any way.
8.2. You understand that you, and not Frihbi’s website, is responsible for any and/or all electronic
communication(s), material(s) and/or content sent from your ready-to-use device(s) to our
8.3. You agree and consent that you shall make use of our website, service(s) for only lawful
8.4 Furthermore, you must not share, circulate, disseminate, propagate, distribute and/or publish
Data, Information, content and/or material:
1. for fraudulent purpose(s) and/or in connection with criminal offence(s) or any unlawful
2. to cause annoyance, inconvenience and/or needless anxiety to others; or
3. to send, use and/or reuse any material that does not belong to the Second Party; or
4. that is illegal and/or offensive (including but not limited to material that is sexually
explicit content or which promotes racism, bigotry, hatred and/or physical harm); or
5. that is deceptive, misleading, abusive, indecent, insulting, harassing, blasphemous,
defamatory, libelous, obscene, pornographic, paedophilic, and/or menacing; or
6. that is ethnically objectionable and/or disparaging; or
7. that is in breach of copyright, trademark, patent, confidentiality, privacy and/or any other
proprietary information law(s) and/or right(s); or
8. that is otherwise injurious to Third-Parties; or
9. that relates to or promotes money laundering and/or gambling; or
10. that is harmful to minors in any way; or
11. that impersonates another person; or
12. that threatens the unity, integrity, defence, security and/or sovereignty of India, friendly
relations with foreign States and/or public order; or
13. that causes incitement to the commission of any cognisable offence; or
14. that prevents the investigation of any offence; or
15. that is insulting to any other nation; or
16. that is objectionable or otherwise unlawful in any manner whatsoever; or
17. which consists of and/or contains software virus(es) or any other computer code(s), file(s)
and/or program(s) designed to interrupt, destroy and/or limit the functionality of any
computer resource(s); or
18. that involves political campaigning, commercial solicitation, chain letter(s), mass
mailing(s) and/or any spam; or
19. any material that is patently false and untrue.
8.5 Eligibility Criteria:
8.5.1 Minimum Age - Only persons who have attained the age of majority and are
capable of entering into legally binding contracts under the applicable law(s) can use
Frihbi Services and its Website/App. If you do not qualify, it is requested that you do not
use the Services or access the Website.
9. Ecommerce Platform
Frihbi Ecommerce platform includes “Suppliers”, which shall mean the manufacturers, sellers,
purveyors, suppliers, vendors and/or traders registered on our ecommerce platform. We intend to
provide an efficacious, consolidated and seamless ecommerce experience to you.
10. Verification of Account
We use many techniques to identify you when you register on the Frihbi’s App. To comply with
legislative requirements and global sanctions, we screen our customer accounts and may collect
information from you to satisfy such requirements and sanctions. We may request that you
provide us with documentation to help prove your identity for business verification purposes if
make any inquiries that we consider necessary to validate you and your account registration.
11. Store Admin Security
While registering, you must create a username and password to login into your store admin. You
are responsible for entering a unique password in order to gain access to your store admin. All
users who access the Frihbi’s ecommerce platform do so with a user account(s), which are
created by them at the time of their signup at the Frihbi Website/App. You acknowledge,
understand and agree to maintain the safety, security and/or confidentiality of the Login
Credentials required for it to access and/or use certain benefit(s), feature(s), product(s) and/or
service(s) available on Frihbi’s platform(s). Moreover, any and all abuse, misuse, misapplication
and/or exploitation of aforesaid Login Credential(s) shall be the sole responsibility and/or
liability of the user.
12. Content at your Store
You are solely responsible for the accuracy of the content displayed at your store that is created
by Frihbi. You agree to indemnify Frihbi against any and all expense(s) including but not limited
to amount(s) paid upon judgement(s), as counsel fee(s), as environmental penalty/penalties
and/or fine(s), and/or as amount(s) paid in settlement (before and after a suit is commenced)
incurred by Frihbi in connection with and/or because of our defense and/or settlement of any
claim(s), action(s), suit(s) or proceeding(s) in which Frihbi finds the need so to do by reason of
your commission(s) and/or omission(s) of its duty/duties and/or obligation(s) arising out of this
13. Payment and Delivery
13.1. For payment of all fee(s) and/or charge(s), only electronic mode(s) of payment shall be
13.2. All payments shall be made only and only to FRIHBI Enterprises Pvt. Ltd. and not to any
employee(s), associate(s) and/or worker(s) thereof.
13.3. Any and all loss(es) arising from the failure to make payment(s) in said manner shall be
your individual and independent liability/liabilities without any regard to Frihbi.
13.4. You shall reserve the right to update the particular(s) of your preferred payment method(s)
provided that any such updating is not in violation and/or contravention of any guideline(s)
and/or provision(s) laid in this Agreement.
13.5. Frihbi may use, utilize, offer, employ and/or limit Third-Party payment gateway(s), other
product(s) and/or service(s) for enabling, maintaining, managing and/or facilitating its offered
electronic payment mode(s) to you. Frihbi does not hold any responsibility/responsibilities
and/or liability/liabilities for any dispute(s) and/or issue(s) arising from your access to and/or use
of said Third-Party catered electronic payment mode(s).
13.6. Nothing contained in this Section shall hinder, impede, restrict and/or prohibit Frihbi from
altering, amending and/or changing its acceptable Payment Scheme(s).
13.7. Frihbi may enable, provide, maintain and/or manage 3 delivery mechanisms, namely:
1. Self-Fulfilled Delivery;
2. In-House Logistics; and,
3. Delivery via Third-Party.
13.8. The aforesaid ‘Self-Fulfilled Delivery’ mechanism entails Frihbi to facilitate a D2C
[Direct-to-Customer] logistics framework wherein Frihbi shall share your relevant supplied
particular(s) with the Supplier(s) from which you have placed your order(s). The said Supplier(s)shall then directly, personally and independently deliver the product(s) ordered by you from
13.9. The aforesaid ‘In-House Logistics’ mechanism entails the Frihbi to actively involve its
personnel, employee(s) and/or worker(s) in delivering the product(s) ordered by you from
Frihbi’s platform(s). In such arrangement, Frihbi personnel, employee(s) and/or worker(s) shall
contact and/or receive delivery instruction(s) and relevant product(s) from the Supplier(s) from
whom you have placed your order(s). Thereafter, the same and/or different personnel,
employee(s) and/or worker(s) shall manage, undertake and/or accomplish the delivery of said
product(s) to the respective buyer.
13.10. The aforesaid ‘Delivery via Third-Party’ mechanism entails Frihbi to engage in a
Third-Party service provider(s) for delivering the order(s) placed by you on Frihb’s platform(s).
In such arrangement, Frihbi shall engage, delegate and/or task Third-Party service provider(s) for
contacting and/or receiving delivery instruction(s) and relevant product(s) from the Supplier(s)
from whom you have placed your order(s). Thereafter, said Third-Party service provider(s) shall
manage, undertake and accomplish the delivery of said product(s) to the respective buyer.
13.11. Delivery-fee(s) alluding to the aforesaid Self-Fulfilled Delivery mechanism shall be
incorporated by the Supplier(s) within his or her listed price(s) for his or her listed product(s)
and/or service(s) respectively on Frihbi’s platform(s). Delivery-fee framework(s) for other
delivery mechanisms mentioned hereinabove shall be as notified and/or announced by Frihbi.
13.12. Nothing contained in this Section shall hinder, impede, restrict and/or prohibit Frihbi from
altering, amending and/or changing its offered and/or preferred delivery mechanism(s) as well
as, alluding and/or pertinent delivery-fee framework(s).
14. Service Confirmation
After subscribing to Frihbi’s ecommerce platform(s) online, you will receive an email
confirmation for registration containing the username and password for your store admin (if you
have provided your correct email address).
If you wish to query access to your service, please email at: email@example.com
15.1. We disclaim any and all liability/liabilities arising from hindrance(s), delay(s), stoppage(s)
and/or termination(s) of its product(s) and/or service(s). Moreover, you acknowledge and
understand that the product(s) and/or service(s) provided by us may not fulfil any and/or all of
your necessity/necessities if they may so exist/arise.
15.1.2. We disclaim any and all liability/liabilities arising from and/or related to our use and/or
availment of the aforesaid ‘Self-Fulfilled Delivery’ delivery mechanism as well as, the ‘Delivery
via Third-Party’ delivery mechanism. In no case shall we be held liable for any
dispute(s)/issue(s) arising from our employment of said delivery mechanism(s).
15.1.3. We disclaim any and all liability/liabilities arising from and/or related to our sharing
and/or transfer of your Data and/or Information related thereto with Third-Party product(s)
and/or service provider(s).
16. Warranties and Liabilities
We shall not serve any liability/liabilities arising out of or relating to this Agreement for any
indirect, consequential, special, incidental and/or punitive damage(s), harm(s) and/or
injury/injuries or for lost revenue(s), profit(s), saving(s) and/or goodwill.
17. Cancellation Policy
17.1. You may terminate this Agreement by deactivating your account(s) hosted on the Frihbi’s
platform(s) and ceding any and all access to and/or use of Frihbi platform(s), other product(s)
17.2. All Data and/or Information related thereto provided by you to Frihbi shall remain vested
with you for a period of 30 days post the deletion of your account from the Frihbi’s online
18. Limitation of Liability
In no event shall Frihbi be held responsible and/or liable for any failure(s) and/or delay(s) in the
performance of its obligation(s) mentioned hereunder arising out of or caused by, directly or
indirectly, forces beyond its control, including, without limitation, strikes, work stoppages,
accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes
or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer
(software and hardware) services; it being understood that the Frihbi shall use reasonable efforts
which are consistent with accepted practices in the electronic commerce industry to resume
performance as soon as practicable under the circumstances.
19. Intellectual Property
You shall respect all intellectual properties owned and authored by Frhibi. You shall not
reproduce, replicate, redesign, etc. any of the intellectual property/properties of Frihbi. You shall
not portray yourself as the owner, author and/or licensee of any intellectual property/properties
held by Frihbi nor can Frihbi use such intellectual property/properties for any personal gain(s).
You are welcome to share your thoughts, ideas, recommendations, feedback, or other information
(collectively, "Feedback") with Frihbi as you use the Services.
(a) Frihbi has the right (but not the obligation) to use and distribute any and all of your Feedback
(or any modifications thereof) in any medium or application now known or later developed;
(b) Frihbi has the right to sublicense this licence to multiple tiers;
(c) Frihbi has the right (but not the obligation) to use and distribute any and all of your Feedback
(or any modifications thereof) in any medium or application now known or later developed;
(d) Frihbi has the right to sublicense this licence to multiple tiers; and
(e) you have the right to use and distribute any and all of your Feedback (or any modifications
thereof) (including, without limitation, incorporating Feedback, in whole or in part, into any
technology, product or service).